Grapefruit | User Experience & Digital Creative Agency
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Mid-Senior

Digital Account Manager

As an Account Manager for Grapefruit, a digital agency, you will be responsible to maximize the value of Grapefruit in front of our actual clients and potential clients.

You will do this by solving business problems through the deployment of various digital projects, crafted by your amazing in-house digital team.

You will be part of one of the most appreciated digital agencies based in Romania, with cross-learning and team growth at its core. This is a result of our commitment and effort to solve the business challenges of our clients. You will be part of Grapefruit’s Customer Success Team and will work closely with the Project Manager assigned to the project. Moreover, as an Account Manager, you will be working very closely with our Delivery Manager and Project Managers and will be reporting to the Customer Success Manager.

Digital Account Manager
Position Requirements

What you need to know
for this position

  • At least 4-5 years of relevant proven experience (digital projects) in a position of account manager, business development or sales

  • Excellent English (both written and spoken)

  • Good knowledge of online business, digital projects, and marketing

  • Good knowledge of industry specifics, suppliers, competitors, trends (eCommerce, digital banking, etc.)

Human touch

Skills that make
you human

  • Easily portable within other similar projects

  • Pragmatic, organized and can take up a challenge

  • Detail-oriented person

  • Enjoy teamwork but also perfectly capable to work on your own

  • Proactive and results-oriented type of person

Responsibilities

What will be
your responsibilities

  • Account management manage all client interactions for your assigned client portfolio (budget, scope of work, reporting)

  • Commercial proposals: create and present proposals (digital projects such as websites, B2B or B2C platforms, digital campaigns, national consumer promotions) to existing / new clients outlining solutions and next steps. You need to be familiar with different pricing and sales proposals strategies when talking about digital projects

  • Stakeholders management: overcome communication gap between client and delivery team by helping each side understand industry specifics, business goals

  • Negotiation: be comfortable negotiating budgets, find the right balance between all parties involved and act in a consultative manner while winning with good arguments

  • Web of influence: build great professional relationships; be in touch with clients’ daily professional challenges

  • Pitch: previous experience in pitch presentations and bidding process

  • Reporting: manage clients’ budgets: monthly reporting internally and externally - you need to be good with excel numbers

Challenges

  • Understanding Client Expectations: Ensuring project teams fully understand client expectations and project scopes to deliver high-quality services

  • Consulting Approach: Collaborating in a consulting manner with project managers and delivery managers on current/upcoming projects to be aware of project evolution and identify new opportunities

  • Facilitating Discovery Workshops: Organizing and facilitating discovery workshops with clients and stakeholders to gain a deep understanding of business needs, objectives, challenges, and industry specifics

  • Travel: Being open to travel as needed to meet clients face-to-face, which may require flexibility and adaptability in your schedule

Additional responsibilities

  • Promote Grapefruit’s values through everything you do

  • Create and implement new ways to increase innovation and efficiency (e.g work processes)

  • Act towards growing Grapefruit as a business, not only your business unit

  • Offer support for projects belonging to other business units

  • Anything else we forgot and is common sense

Work environment

Not just a job, but a journey

We take pride in our culture and our values:

Professional and Personal Growth

We believe in growing and building a career in and with a company. Thus, we continuously invest in the professional growth of our team. We want our team members to get visibility when it comes to their expertise, and keep on expanding their knowledge and sharpening their skills. We encourage people to take courses and acquire certifications, we will also be willing to invest in them if they are useful for present or future projects.

We believe in our colleague’s capabilities and potential, and we believe that by investing in them, we’re investing in our company. After all, behind every successful business, is its employees.

Benefits & perks

We take care of our team

Aside from the usual private medical insurance, work equipment, and 21+ days of vacation, our benefits also include:

Flexible schedule

A flexible schedule, as long as it benefits both parties.

Birthday day off

A day off for your birthday and how many emergency days you need.

Social events

Game nights, social events, trainings, and other activities throughout the year.

Team building

Amazing team building and rewards for people that go above and beyond.

Amazing rewards

Extra days off or a week of short working hours as recognition every time you’re going the extra mile.

Thank you bonus

A “Thank You” bonus when you turn 2 years in the company.

Private medical insurance

That you can access whenever you need.

Pink Day

a whole day dedicated to sharing and learning that we organize every month.

21 holiday days

+ extra days off for 1 or 8 March, International Mental Health Day, birthday off, and other days offered as a performance bonus.

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