(OPEN) Account Manager (Bucharest Office)

As an Account Manager for Grapefruit, a digital agency, you will be responsible to maximize the value of Grapefruit in front of our actual clients and potential clients.

You will do this by solving business problems through the deployment of various digital projects, crafted by your amazing in-house digital team.

What will you gain with this new opportunity?

You will be part of one of the most innovative companies based in Romania, with cross-learning and team growth at its core. This is a result of our commitment and effort to solve the business challenges of our clients.

The Account Manager that we are looking for, will do this by exercising authority in:

  • managing project scope for a digital project from idea to completion, working with both the customer representatives and delivery team;
  • up-sell and grow customer relationships through continuous effort spent on understanding their business needs and offering solutions;
  • managing budgets and billing associated with their customer relationships;
  • maximizing each client’s relationship net promoter score.
  • The Account Manager will be part of Grapefruit’s Customer Success Team.

 

Mandatory Experience

  • Account management – delivering quality online projects on time and budget;
  • Experience on coordinating digital projects such as websites, platforms, digital campaigns, national consumer promotions,  mobile apps (if it was the case);
  • Building great professional relationships;
  • Management of small to medium-sized delivery teams (designers, web developers, content editors, digital strategists);
  • Actively participated in pitch presentations and bidding process;
  • Client budgets financial management;
  • Excellent English (written and spoken);
  • Proficiency with the project management tool of your choice
  • At least 4-5 years of relevant experience in a similar position.

 

Responsibilities

  • Help the project teams understand the client expectations and project scope for them to provide a high-quality service;
  • Negotiate project scope with the client and delivery team so that you find the optimal and technically realistic solution to solve the client’s need;
  • Coordinate with the delivery manager to plan each current/upcoming project;
  • Propose solutions to optimize processes and procedures to increase productivity and delivery quality;
  • Support a healthy meeting rhythm for the delivery teams and client interactions;
  • Plan, organize, lead and deliver a new idea or project presentations focusing on growing our business with a specific client;
  • You have a key role in the success of projects and initiatives of all sizes. You decide the whole process with the client and team;
  • Overcome communication gap between client and delivery team;
  • Collaborate with PR and offer full support to promote Grapefruit—written articles, case studies, event presentations, etc;
  • You can coordinate a pitch process from the beginning to the end;
  • Travel as needed to meet our clients face-to-face;
  • Make the client and delivery team love working with you, while/by doing all of this;
  • Will work very closely with Delivery Performance Manager and Project Managers and will report to Customer Success Manager;
  • You coach and grow junior members of the PM team. You make and use a detailed growth plan for colleagues to polish their skills.

 

We hire based on our Values:

  • Fairness​: you treat everyone (clients, colleagues, suppliers) as you would like them to treat you. You are correct, respectful with everyone and you never lie.
  • Passion​: you love what you do—and this makes you tick, find and share new ideas, connect with like-minded people, know the latest trends and never give up following your dreams.
  • Pragmatic​: never bullshit clients or colleagues or not even your cat.
  • Team player​: you are the guy who makes his guerilla team win, not a general backed-up by an army. Your style is collaborate & conquer, not control & conquer.

 

 If you are interested in this position and if you think you fit the job description, send us your CV at careers@grapefruit.ro

Iti reamintim ca ai luat la cunostiinta si ca ai fost de acord cu procedurile noastre de prelucrare a datelor cu caracter personal.

Apply now

  • Tags: Account Manager, bucharest, grapefruit
  • (OPEN) Digital Project Manager (Iasi/Bucharest Office)

    You will have the chance to make things different and meaningful. You’re going to be part of a senior-coordinated team where together you push the limits to deliver innovative experiences for high profile clients.

  • FacebookLinkedinTwitterBufferGoogle+

  • (OPEN) Tester position (Iași Office)

    QA is a proactive individual and plays an important role in each phase of SDLC. Quality Control finds the defects in the product, the process set by QA is followed by QC.

  • E-commerce product pages: best practices for a complete customer experience

    When we talk about selling online products we all agree that a lot is happening and that we are dealing with a very crowded market. So, if you want your e-commerce website to stand out, read how can you improve your chances to be seen, liked and your products to be added in the shopping cart.