Cătălina Mihai is a 30-year old office assistant at a local construction firm from Timișoara, married without children. She has a BSc degree from the University in Timișoara and lives with her husband, Viorel. She doesn’t travel by train, mostly because she’s the happy owner of a white Skoda Fabia. But, at least once every two weeks, she has to purchase tickets for the construction team working at her firm. She sends workers, engineers and managers all over the country, wherever the projects are located.
She works on an outdated desktop computer using Internet Explorer 7. She manages to spend some time at work on email, YouTube, libertatea.ro (news website), and shops online from asos.co.uk. She cannot escape spends some reasonable time on Facebook, chatting with her girlfriends and liking irrelevant posts from her friends. She stays connected using her burgundy Nokia E71.
Given her working environment, she’s always on the run, so she prefers Facebook to small talk. Somehow she still manages to have some free time to listen to radio or watch a funny movie on cable TV.
Her goals are to assure that everyone gets on the right train to the right location, and doing that quickly, fast and easy. She always hoping she buys the right tickets—it would be a disaster, if her boss would have to travel by coach, and the newest, while the least qualified worker would feel comfortable on a soft bed in first class. Managing payments for tickets and the risk of asking a reimbursement are also part of her monthly pack of concerns,when she needs to handover the expense reports to the firm’s accountant.